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lorien unique - digital printing for personalised, 1-2-1 direct marketing communications, combinining visual impact with database technology lorien training - bespoke employee development programmes that impact directly on sales, customer satisfaction and brand loyalty lorien resourcing - IT recruitment and consulting services for contract assignments and permanent positions lorien engineering - providing engineering and project management services to the brewing, drinks, food, industrial and pharmaceutical manufacturing sectors. lorien plc - established in 1977 with 350 employees at 6 locations in the UK
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how we help

Business critical issues facing most companies today

  • Customer acquisition, retention, referrals and related sales
  • Knowledge of customers' perceptions about the company, products, services and employees
  • Insight into employee morale – and how to improve it
  • Staff retention

How we can help
Research disciplines
  • Customer satisfaction research
  • Employee surveys
  • B2B key account loyalty measurement
  • Contact centre performance monitoring
  • Mystery customer research

 Data collection methodologies
  • Postal
  • Telephone
  • Web-based
  • Email
  • Focus groups
  • Face-to-face

Click here to find out more about our research solutions