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lorien unique - digital printing for personalised, 1-2-1 direct marketing communications, combinining visual impact with database technology lorien training - bespoke employee development programmes that impact directly on sales, customer satisfaction and brand loyalty lorien resourcing - IT recruitment and consulting services for contract assignments and permanent positions lorien engineering - providing engineering and project management services to the brewing, drinks, food, industrial and pharmaceutical manufacturing sectors. lorien plc - established in 1977 with 350 employees at 6 locations in the UK
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what we do

Customer satisfaction research

Find out what your customers think about your company, products or services, brand and employees. Use the data to drive business performance improvement.

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Employee climate surveys

Happy employees = delighted customers = higher profits! Use employee insight to drive people and process improvement.

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Mystery customer research

Find out what really happens when customers get in touch with your company. Use these “real” experiences to drive service improvement.

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Contact centre performance monitoring

Keeping a watchful eye on the performance of your contact centre ensures that you protect your brand and continually improve service standards to your customers.

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B2B key account loyalty measurement

Like most companies, you probably get 80% of your business from 20% of your clients. Use KALTM to strengthen and retain these key business relationships.

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